Refund policy

Returns and refunds

We want you to be happy with your print. If you are not, you can return it.

Your right to cancel
Under the Consumer Contracts Regulations 2013 you have 14 days from the day you
receive your order to tell us you wish to cancel, and a further 14 days to send the
item back. We give you 30 days from delivery to request a return, which is longer
than the law requires.

Our prints are produced to order, but they are standard designs rather than
personalised items, so your statutory right to cancel applies in full.

How to return an item
Email sales@printsoftheworld.com with your order number and we will confirm the
return address. Please do not send anything back before contacting us.

Items must be returned in their original condition and packaging. Because prints are
framed behind glazing, please repack them carefully — we cannot refund an item that
arrives broken because it was not adequately packed.

Return postage
If you are returning an item because you have changed your mind, you pay the return
postage. We recommend a tracked service, as we cannot refund an item we do not receive.

If the item is faulty, damaged in transit, or not what you ordered, we pay the return
postage and you will not be out of pocket.

Damaged or faulty items
Tell us within 48 hours of delivery and include a photograph of the damage and the
packaging. We will replace the item or refund you in full, whichever you prefer.

Refunds
Once we receive your return we will refund you within 14 days, to the payment method
you used.

Questions
Email sales@printsoftheworld.com. Prints of the World, Unit B7 Walter Leigh Way,
Moss Industrial Estate, Leigh WN7 3PT, United Kingdom.

Nothing in this policy affects your statutory rights.